FITTskills workshops feature content from FITTskills courses, which have been divided into 4-hour workshops, so that you can focus on specific topics and finish faster. You can earn credits to work towards the same FITTskills credentials.
Overview
When you communicate clearly with your customers, negotiate or conduct your transactions clearly and provide the service they want, they'll keep coming back again and again. This workshop will teach you how to set up the right sales channels to give your customers access to your products or services, discover whether using agents, wholesalers or retailers should be part of your strategy, and find how acting upon customer information you've gathered can lead to increases in satisfaction rates.
What You'll Learn
- Assess your position in the e-commerce marketplace by understanding your operational needs, capabilities, opportunities and challenges.
- Localize for target markets and accommodate future growth by improving the efficiency and effectiveness of your e-commerce operations.
- Provide a user-friendly, timely and secure e-commerce system customers will result in more completed checkouts.
- Improve overall sales by integrating your e-commerce strategy more seamlessly with your overall sales and marketing plan.
- Reach and win over customers with your e-commerce strategy you were unable to appeal to with more traditional sales and marketing efforts.
What’s included
- Workshop eBook, which includes unit-based exercises to help you study (the related answers are also available for download)
- Guiding notes to facilitate tracking of key concepts
- Sample exam questions to demonstrate exam format and help you practice for your final assessment
- Access to the E-commerce multiple-choice online exam
- Video resources focusing on the central issues and concepts of the workshop and providing practical examples
- Case studies offering real-life examples to help you study and prepare for important business situations
- Mobile-friendly workshops: access and download all workshop materials, including your eBook, for easy reading on the go!
- Essential international trade skills to help you compete in today’s integrated global marketplace
WHAT OUR CLIENTS SAY
Ready to Build Your International Trade Skills?
Start with Feasibility of International Trade through ActioNINVEST Caribbean Inc. and progress through the FITTskills Program toward internationally recognized trade credentials!