Learn how to improve your skillset with our Corporate Training Services!
ActionCOACH Guyana is pleased to offer you our suite of Corporate Training Services. As you know, a well-trained team meets and exceeds their performance targets, leading to higher levels of profitability, productivity and customer satisfaction.
Set at a date convenient to your organization/ company. Each one-day session will include training manuals, certificates, and exercises delivered by highly qualified facilitators at our modern facilities. Meals are also included.
11 ways to double your customer base in 4 weeks downloadable booklet
What Our Client's Say about Supply Chain Management and Human Resource Management
I learnt the importance of having processes and procedures properly mapped out.
I have a better understanding of how to motivate and evaluate employees during and after recruitment to ensure retention of the best people.
Corporate Training Modules and Outlines
Administrative Skills
Module One: Getting Started
Module Two: What is Accountability?
Module Three: Creating an Accountable Workplace
Module Four: The C’s of Accountability
Module Five: Building Ownership
Module Six: Accountability in Leadership
| Module Seven: The Power of Goal-Setting
Module Eight: Feedback as a Tool
Module Nine: Effective Delegation
Module Ten: Barriers to Accountability
Module Eleven: The Benefits of Accountability
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Why Your Office Needs Administrative Procedures
Module Three: Gathering the Right Tools
Module Four: Identifying Procedures to Include
Module Five: Top Five Procedures to Record
Module Six: What to Include in Your Binder (I)
| Module Seven: What to Include in Your Binder (II)
Module Eight: Organizing Your Binder
Module Nine: What Not to Include in the Procedure Guide
Module Ten: Share Office Procedure Guide
Module Eleven: Successfully Executing the Guide
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Getting Organized, Part One
Module Three: Getting Organized, Part Two
Module Four: Managing Time
Module Five: Getting It All Done On Time
Module Six: Special Tasks
| Module Seven: Verbal Communication Skills
Module Eight: Non-Verbal Communication Skills
Module Nine: Empowering Yourself
Module Ten: The Team of Two
Module Eleven: Taking Care of Yourself
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Understanding Records
Module Three: Management of Records
Module Four: Context (I)
Module Five: Context (II)
Module Six: Classification
| Module Seven: Paper-Based Systems
Module Eight: Electronic Records
Module Nine: Hybrid Systems
Module Ten: Appraisals & Systems
Module Eleven: Record Maintenance
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Basic Terminology (I)
Module Three: Basic Terminology (II)
Module Four: Accounting Methods
Module Five: Keeping Track of Your Business
Module Six: Understanding the Balance Sheet
| Module Seven: Other Financial Statements
Module Eight: Payroll Accounting / Terminology
Module Nine: End of Period Procedures
Module Ten: Financial Planning, Budgeting, and Control
Module Eleven: Auditing
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Working with Words
Module Three: Constructing Sentences
Module Four: Creating Paragraphs
Module Five: Writing Meeting Agendas
Module Six: Writing E-mails
| Module Seven: Writing Business Letters
Module Eight: Writing Proposals
Module Nine: Writing Reports
Module Ten: Other Types of Documents
Module Eleven: Proofreading and Finishing
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: What is Collaborative Business Writing?
Module Three: Types of Collaborative Business Writing
Module Four: Collaborative Team Members
Module Five: Collaborative Tools and Processes
Module Six: Setting Style Guidelines
| Module Seven: Barriers to Successful Collaborative Writing
Module Eight: Overcoming Collaborative Writing Barriers
Module Nine: Styles of Dealing with Conflict
Module Ten: Tips for Successful Business Writing Collaboration
Module Eleven: Examples of Collaborative Business Writing
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Working with Your Manager
Module Three: Administrative Soft Skills
Module Four: Effective Time Management
Module Five: Meeting Management
Module Six: Tools of the Trade (I)
| Module Seven: Tools of the Trade (II)
Module Eight: Being an Effective Gatekeeper
Module Nine: Organizational Skills
Module Ten: Confidentiality Guidelines
Module Eleven: Special Tasks
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Planning and Preparing (I)
Module Three: Planning and Preparing (II)
Module Four: Setting up the Meeting Space
Module Five: Electronic Options
Module Six: Meeting Roles and Responsibilities
| Module Seven: Chairing a Meeting (I)
Module Eight: Chairing a Meeting (II)
Module Nine: Dealing with Disruptions
Module Ten: Taking Minutes
Module Eleven: Making the Most of Your Meeting
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Remove the Clutter
Module Three: Prioritize
Module Four: Scheduling Your Time
Module Five: To-Do Lists
Module Six: Paper and Paperless Storage
| Module Seven: Organization Your Work Area
Module Eight: Tools to Fight Procrastination
Module Nine: Organizing your Inbox
Module Ten: Avoid the Causes of Disorganization
Module Eleven: Discipline is the Key to Stay Organized
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: What is Social Media?
Module Three: Defining Your Social Media Policy (I)
Module Four: Defining Your Social Media Policy (II)
Module Five: Creating a Living Document
Module Six: Keeping an Eye on Security
| Module Seven: Rules to Follow When Posting (I)
Module Eight: Rules to Follow When Posting (II)
Module Nine: Benefits of Social media
Module Ten: The Pitfalls of Social Media
Module Eleven: Listen to Your Customers
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Why Supply Chain Management?
Module Three: Key Terms (I)
Module Four: Key Terms (II)
Module Five: Three Levels of Supply Chain Management
Module Six: Five Stages of Supply Chain Management
| Module Seven: The Flows of Supply Chain Management
Module Eight: Inventory Management
Module Nine: Supply Chain Groups
Module Ten: Tracking and Monitoring
Module Eleven: Supply Chain Event Management
Module Twelve: Wrapping Up
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Career Development
Module One: Getting Started
Module Two: What Does Self-Confidence Mean To You?
Module Three: Obstacles to Our Goals
Module Four: Communication Skills
Module Five: The Importance of Goal Setting
Module Six: Feeling the Part
| Module Seven: Looking the Part
Module Eight: Sounding the Part
Module Nine: Powerful Presentations
Module Ten: Coping Techniques
Module Eleven: Dealing with Difficult Behavior
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: The Big Picture
Module Three: Understanding Communication Barriers
Module Four: Paraverbal Communication Skills
Module Five: Non-Verbal Communication
Module Six: Speaking Like a STAR
| Module Seven: Listening Skills
Module Eight: Asking Good Questions
Module Nine: Appreciative Inquiry
Module Ten: Mastering the Art of Conversation
Module Eleven: Advanced Communication Skills
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: The Problem Solving Method
Module Three: Information Gathering
Module Four: Problem Definition
Module Five: Preparing for Brainstorming
Module Six: Generating Solutions (I)
| Module Seven: Generating Solutions (II)
Module Eight: Analyzing Solutions
Module Nine: Selecting a Solution
Module Ten: Planning Your Next Steps
Module Eleven: Recording Lessons Learned
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Breaking Down Creativity
Module Three: Creating Business Success
Module Four: The Creative Process
Module Five: Creativity vs. Innovation
Module Six: Fostering a Creative Workplace
| Module Seven: Brainstorming
Module Eight: The Creative Team
Module Nine: Creativity Myths
Module Ten: Recognizing Obstacles
Module Eleven: Finding Your Creative Mind
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: What is Creativity?
Module Three: Getting Inspired
Module Four: Beating Procrastination
Module Five: Improving Your Creative Mind Set (I)
Module Six: Improving Your Creative Mind Set (II)
| Module Seven: Curiosity
Module Eight: Take Risks
Module Nine: Think Like a Child
Module Ten: Environmental Factors
Module Eleven: Individual Brainstorming
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: What Is Digital Citizenship?
Module Three: Being a Good Citizen
Module Four: Best Practices for Sharing
Module Five: Networking and Personal Branding (I)
Module Six: Networking and Personal Branding (II)
| Module Seven: Digital Security and Safety (I)
Module Eight: Digital Security and Safety (II)
Module Nine: Dealing With The Dark Side
Module Ten: Digital Etiquette (I)
Module Eleven: Digital Etiquette (II)
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Decide On The Type Of Business
Module Three: What Is The Market/Competition Like?
Module Four: Basics Of Starting A Business
Module Five: Create A Business Plan
Module Six: Get Financing
| Module Seven: Hire Employees
Module Eight: Training Employees
Module Nine: Market The Business
Module Ten: Run The Business
Module Eleven: Grow The Business
Module Twelve: Wrapping Up
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INTERPERSONAL SKILLS OUTLINE:
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Module One: Getting Started
Module Two: What is mLearning?
Module Three: Common mLearning Devices
Module Four: Ancillary Equipment in mLearning
Module Five: mLearning vs. eLearning
Module Six: Four C’s of mLearning
| Module Seven: Aspects of mLearning
Module Eight: Challenges of mLearning
Module Nine: Benefits of mLearning
Module Ten: Getting mLearning Started
Module Eleven: Employee Training
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Understanding Negotiation
Module Three: Getting Prepared
Module Four: Laying the Groundwork
Module Five: Phase One – Exchanging Information
Module Six: Phase Two – Bargaining
| Module Seven: About Mutual Gain
Module Eight: Phase Three – Closing
Module Nine: Dealing with Difficult Issues
Module Ten: Negotiating Outside the Boardroom
Module Eleven: Negotiating on Behalf of Someone Else
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Defining Yourself (I)
Module Three: Defining Yourself (II)
Module Four: Controlling and Developing Your Image
Module Five: Personal and Professional Influences
Module Six: Sharpening Your Brand
| Module Seven: Appearance Matters
Module Eight: Social Media (I)
Module Nine: Social Media (II)
Module Ten: Brand Management During a Crisis
Module Eleven: Branding Personality Traits
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Project Integration Management
Module Three: Project Scope Management
Module Four: Managing Time
Module Five: Getting It All Done On Time
Module Six: Special Tasks
| Module Seven: Verbal Communication Skills
Module Eight: Non-Verbal Communication
Module Nine: Empowering Yourself
Module Ten: The Team Of Two
Module Eleven: Taking Care of Yourself
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Core Skills Required
Module Three: Self-Management (I)
Module Four: Self-Management (II)
Module Five: Time Management (I)
Module Six: Time Management (II)
| Module Seven: Organization and Planning (I)
Module Eight: Organization and Planning (II)
Module Nine: Communication (I)
Module Ten: Communication (II)
Module Eleven: Additional Challenges
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: What are Soft Skills?
Module Three: Soft Skill 1: Communication
Module Four: Soft Skill 2: Teamwork
Module Five: Soft Skill 3: Problem Solving
Module Six: Soft Skill 4: Time Management
| Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic
Module Eight: Soft Skill 7: Adaptability/Flexibility
Module Nine: Soft Skill 8: Self-Confidence
Module Ten: Soft Skill 9: Ability to Learn From Criticism
Module Eleven: Soft Skill 10: Networking
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: The Cloud
Module Three: Models for Business
Module Four: Advantages
Module Five: Address Risks
Module Six: Security
| Module Seven: Device Management
Module Eight: Service-Oriented Architecture
Module Nine: Business Processes
Module Ten: Standards
Module Eleven: Monitoring
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Goal Setting
Module Three: Prioritizing Your Time
Module Four: Planning Wisely
Module Five: Tackling Procrastination
Module Six: Crisis Management
| Module Seven: Organizing Your Workspace
Module Eight: Delegating Made Easy
Module Nine: Setting a Ritual
Module Ten: Meeting Management
Module Eleven: Alternatives to Meetings
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Women and the Workforce
Module Three: The Leadership Gap
Module Four: Barriers to Women”s Leadership
Module Five: Traits of Women”s Leadership
Module Six: Benefits of Women”s Leadership
| Module Seven: Nurturing Women”s Leadership
Module Eight: Actively Recruit Women
Module Nine: Create/Encourage Women’s Networking Opportunities
Module Ten: Pair Women with Mentors
Module Eleven: Create and Encourage Educational Opportunities
Module Twelve: Wrapping Up
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What Our Client's Say for Our Budgets & Financial Reports
The most valuable part of today’s training was learning how finance works in a company, it opened my eyes to appreciate cost and time for different departments.
The most valuable part of today’s training was learning that budgeting is very important for a company to be successful.
Human Resources
Module One: Getting Started
Module Two: Succession Planning Vs. Replacement Planning
Module Three: Preparing for the Planning Process
Module Four: Initiating Process
Module Five: The SWOT Analysis
Module Six: Developing the Succession Plan
| Module Seven: Executing the Plan
Module Eight: Gaining Support
Module Nine: Managing the Change
Module Ten: Overcoming Roadblocks
Module Eleven: Reaching the End
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Defining Contract Management
Module Three: Legal and Ethical Contract Management
Module Four: Contract Management Requests
Module Five: How to Create a Contract
Module Six: Contract Negotiations
| Module Seven: Assess Performance
Module Eight: Relationships
Module Nine: Amending Contracts
Module Ten: Conducting Audits
Module Eleven: Renewing Contracts
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Crisis
Module Three: Workplace Violence
Module Four: Myths
Module Five: Escalation
Module Six: Concerning Behaviors
| Module Seven: Domestic Violence Indicators
Module Eight: Triggers of Workplace Violence
Module Nine: Conflict Dangers
Module Ten: Response
Module Eleven: Strategies
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: The Prep Work
Module Three: Creating the Content (I)
Module Four: Creating the Content (II)
Module Five: During the Session
Module Six: Food and Facilities
| Module Seven: Take Away Material
Module Eight: Difficult Situations or People
Module Nine: What A Lunch and Learn is Not
Module Ten: Best Practices (I)
Module Eleven: Best Practices (II)
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Understanding Diversity
Module Three: Racial Diversity
Module Four: Employees with Disabilities
Module Five: Pregnant Employees
Module Six: Lactating Mothers
| Module Seven: Sexual Harassment
Module Eight: Employees Over Age 40
Module Nine: LGBTQ
Module Ten: Sensitivity Training
Module Eleven: Handling Diversity Complaints
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Introduction
Module Three: Purpose of Onboarding
Module Four: Onboarding Preparation
Module Five: Onboarding Checklist
Module Six: Creating an Engaging Program
| Module Seven: Following Up with New Employees
Module Eight: Setting Expectations
Module Nine: Resiliency and Flexibility
Module Ten: Assigning Work
Module Eleven: Providing Feedback
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Introduction to Recruitment
Module Three: The Selection Process
Module Four: Goal Setting
Module Five: The Interview
Module Six: Types of Interview Questions
| Module Seven: Avoiding Bias in Your Selection
Module Eight: The Background Check
Module Nine: Making Your Offer
Module Ten: Orientation and Retention
Module Eleven: Measuring the Results
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Performance Improvement Plan (PIP) Before Firing
Module Three: Employees Who Should Be Terminated (I)
Module Four: Employees Who Should Be Terminated (II)
Module Five: Things to Consider When Setting Up the Termination Meeting
Module Six: The Correct Way to Fire an Employee (I)
| Module Seven: The Correct Way to Fire an Employee (II)
Module Eight: Employment Termination Checklist
Module Nine: The Don’ts of Firing an Employee (I)
Module Ten: The Don’ts of Firing an Employee (II)
Module Eleven: Conduct Effective Exit Interviews
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: History
Module Three: Traditionalist
Module Four: Baby Boomers
Module Five: Generation X”s
Module Six: Generation Y”s (Millennial)
| Module Seven: Differentiations Between Generations
Module Seven: Generation Z
Module Eight: Differentiations Between
Module Nine: Finding Common Ground
Module Ten: Conflict Management (I)
Module Eleven: Conflict Management (II)
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Meaning and Definition of a Health and Wellness Program?
Module Three: Types of Health Behavior Programs
Module Four: Health Behavior Programs
Module Five: Health Screenings and Maintenance Programs
Module Six: Mental Health Programs
| Module Seven: Evaluate the Need
Module Eight: Planning Process
Module Nine: Implementation
Module Ten: Create a “Culture of Wellness”
Module Eleven: Evaluate Results
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Defining and Knowing the Position
Module Three: Hiring Strategy
Module Four: Lure in Great Candidates
Module Five: Filtering Applicants to Interview
Module Six: The Interview (I)
| Module Seven: The Interview (II)
Module Eight: Selection Process (I)
Module Nine: Selection Process (II)
Module Ten: Making an Offer
Module Eleven: Onboarding
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: A History of Human Resources
Module Three: The Interview Process
Module Four: Employee Orientation
Module Five: Following Up with New Employees
Module Six: Workplace Safety
| Module Seven: Dealing with Harassment And Discrimination
Module Eight: Workplace Violence
Module Nine: Managing Employee Performance
Module Ten: Disciplining Employees
Module Eleven: Terminating Employees
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Discrimination
Module Three: Physical
Module Four: Verbal
Module Five: Sexual
Module Six: Psychological
| Module Seven: Cyberbullying
Module Eight: Employer Responsibility
Module Nine: Stopping Harassment Before It Happens
Module Ten: Reporting Harassment
Module Eleven: Handling Harassment Complaints
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Kolb’s Learning Styles
Module Three: Kirkpatrick’s Levels of Evaluation
Module Four: Types of Measurement Tools
Module Five: Focusing the Training
Module Six: Creating an Evaluation Plan
| Module Seven: Assessing Learning before Training
Module Eight: Assessing Learning during Training
Module Nine: Assessing Learning after Training
Module Ten: The Long Term View
Module Eleven: Calculating the Return on Investment (ROI)
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Purpose Of Onboarding
Module Three: Introduction
Module Four: Millennia’s And Onboarding
Module Five: Onboarding Checklist
Module Six: Engaging the Millennial Employee
| Module Seven: Following Up with the Millennial Employee
Module Eight: Setting Expectations with the Millennial Employee
Module Nine: Mentoring the Millennial Employee
Module Ten: Assigning Work to the Millennial Employee
Module Eleven: Providing Feedback
Module 12: Wrapping Up
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Module One: Getting Started
Module Two: Common Winter Illnesses I
Module Three: Common Winter Illnesses II
Module Four: Cold/ Cold Sores
Module Five: Influenza
Module Six: Pneumonia
| Module Seven: Sore Throat/ Strep Throat
Module Eight: Norovirus/ Viral Gastroenteritis
Module Nine: Keeping Office Clean
Module Ten: Stay/ Go Home
Module Eleven: Emergency Response Plan (ERP)
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Introduction to Sensitivity Training
Module Three: Benefits
Module Four: Stereotypes
Module Five: Discrimination
Module Six: Sex and Gender Stereotypes
| Module Seven: Age
Module Eight: Disabilities
Module Nine: Religion
Module Ten: Handling Complaints (I)
Module Eleven: Handling Complaints (II)
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Defining Talent
Module Three: Understanding Talent Management
Module Four: Performance Management
Module Five: Talent Reviews
Module Six: Succession & Career Planning
| Module Seven: Engagement
Module Eight: Competency Assessments
Module Nine: Coaching, Training & Development
Module Ten: Do”s and Don” ts
Module Eleven: Employee Retention
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Understanding Training and Facilitation
Module Three: Gathering Materials
Module Four: Creating a Lesson Plan
Module Five: Choosing Activities
Module Six: Preparing for the Workshop
| Module Seven: Getting off on the Right Foot
Module Eight: Delivery Tips and Tricks
Module Nine: Keeping it Interactive
Module Ten: Dealing with Difficult Participants
Module Eleven: Tackling Tough Topics
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: What is Unconscious Bias?
Module Three: Types of Unconscious Bias (I)
Module Four: Types of Unconscious Bias (II)
Module Five: Types of Unconscious Bias (III)
Module Six: Effects on Company
| Module Seven: Mitigating Unconscious Bias
Module Eight: Training
Module Nine: Promote Inclusion
Module Ten: Benefits
Module Eleven: Handling Complaints
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: The Importance of Safety
Module Three: Fire Risk
Module Four: Sound
Module Five: Chemical and Electrical Hazards
Module Six: Ergonomics
| Module Seven: Workplace Violence
Module Eight: Transportation
Module Nine: Machinery
Module Ten: Safety Program
Module Eleven: Monitoring
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What Is Workplace Bullying
Module Three: Why Does One Bully?
Module Four: Effects on Employees
Module Five: Effects on Company
Module Six: Company Policy
| Module Seven: Training
Module Eight: Company Responsibility
Module Nine: Being Bullied
Module Ten: Someone Else Being Bullied
Module Eleven: Company Address the Bully
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Understanding Diversity
Module Three: Understanding Stereotypes
Module Four: Breaking Down the Barriers
Module Five: Verbal Communication Skills
Module Six: Non-Verbal Communication Skills
| Module Seven: Being Proactive
Module Eight: Coping with Discrimination
Module Nine: Dealing with Diversity Complaints as a Person
Module Ten: Dealing with Diversity Complaints as a Manager
Module Eleven: Dealing with Diversity Complaints as an Organization
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What is Workplace harassment?
Module Three: Identifying The Bully
Module Four: How to Handle Workplace Violence
Module Five: Risk Assessment (I)
Module Six: Risk Assessment (II)
| Module Seven: Being the Victim
Module Eight: Checklist for Employers
Module Nine: Interview Process
Module Ten: Investigation Process
Module Eleven: Developing a Workplace Harassment Policy
Module Twelve: Wrapping Up
|
Supervisors and Managers
Module One: Getting Started
Module Two: Glossary
Module Three: Understanding Financial Statement
Module Four: Analyzing Financial Statements, Part One
Module Five: Analyzing Financial Statements, Part Two
Module Six: Understanding Budgets
| Module Seven: Budgeting Made Easy
Module Eight: Advanced Forecasting Techniques
Module Nine: Managing The Budget
Module Ten: Making Smart Purchasing Decisions
Module Eleven: A Glimpse Into The Legal World
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Defining Coaching and Mentoring
Module Three: Setting Goals
Module Four: Understanding the Reality
Module Five: Developing Options
Module Six: Wrapping it All Up
| Module Seven: The Importance of Trust
Module Eight: Providing Feedback
Module Nine: Overcoming Roadblocks
Module Ten: Reaching the End
Module Eleven: How Mentoring Differs from Coaching
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: How to Conduct Annual Reviews
Module Three: Categories for Annual Review (I)
Module Four: Categories for Annual Review (II)
Module Five: Common Mistakes (I)
Module Six: Common Mistakes (II)
| Module Seven: Successful Tips for Concept of Pay for Performance
Module Eight: How to Tie Employee Compensation to Firm-Wide Returns
Module Nine: How to Communicate Employee Expectations Effectively
Module Ten: Meaningful Questions to Gauge Employee Happiness (I)
Module Eleven: Meaningful Questions to Gauge Employee Happiness (II)
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Managers are Made, Not Born
Module Three: Create a Management Track
Module Four: Define and Build Competencies
Module Five: Managers Learn by Being Managed Well
Module Six: Provide Tools
| Module Seven: Provide Support
Module Eight: Identify Strong Candidates Early
Module Nine: Clearly Define the Management Track
Module Ten: Empower New Managers
Module Eleven: Provide Growth Opportunities
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: A Psychological Approach
Module Three: Object-Oriented Theory
Module Four: Using Reinforcement Theory
Module Five: Using Expectancy Theory
Module Six: Personality”s Role in Motivation
| Module Seven: Setting Goals
Module Eight: A Personal Toolbox
Module Nine: Motivation On the Job
Module Ten: Addressing Specific Moral Issues
Module Eleven: Keeping Yourself Motivated
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Understanding Facilitation
Module Three: Process vs. Content
Module Four: Laying the Groundwork
Module Five: Tuckman and Jensen”s Model of Team Development
Module Six: Building Consensus
| Module Seven: Reaching a Decision Point
Module Eight: Dealing with Difficult People
Module Nine: Addressing Group Dysfunction
Module Ten: About Intervention
Module Eleven: Intervention Techniques
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Understanding Knowledge Management
Module Three: Dos and Don’ts
Module Four: The Knowledge Management Life Cycle
Module Five: The New Knowledge Management Paradigm
Module Six: Knowledge Management Models
| Module Seven: Building a Knowledge Management Rationale
Module Eight: Customizing Knowledge Management Definitions
Module Nine: Implementing Knowledge Management in Your Organization
Module Ten: Tips for Success
Module Eleven: Advanced Topics
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: The Evolution of Leadership
Module Three: Situational Leadership
Module Four: A Personal Inventory
Module Five: Modeling the Way
Module Six: Inspiring a Shared Vision
| Module Seven: Challenging the Process
Module Eight: Enabling Others to Act
Module Nine: Encouraging the Heart
Module Ten: Basic Influencing Skills
Module Eleven: Setting Goals
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Understanding Lean
Module Three: Liker’s Toyota Way
Module Four: The TPS House
Module Five: The Five Principles of Lean Business
Module Six: The First Improvement Concept (Value)
| Module Seven: The Second Improvement Concept (Waste)
Module Eight: The Third Improvement Concept (Variation)
Module Nine: The Fourth Improvement Concept (Complexity)
Module Ten: The Fifth Improvement Concept (Continuous improvement)
Module Eleven: The Improvement Toolkit
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Grooming a New Manager
Module Three: Measuring Performance
Module Four: Motivating Managers
Module Five: Signs of Poor Management
Module Six: Trust Your Team of Managers
| Module Seven: When an Employee Complains about their Manager
Module Eight: Coaching and Mentoring (I)
Module Nine: Coaching and Mentoring (II)
Module Ten: When Do You Step In?
Module Eleven: Remember These Basic Qualities
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Introduction to Management
Module Three: Ethics and Social Responsibility
Module Four: Managing Information
Module Five: Decision-Making
Module Six: Control Basics of Control
| Module Seven: Organizational Strategy
Module Eight: Innovation and Change
Module Nine: Organizational Structures and Process
Module Ten: Managing Teams
Module Eleven: Motivation and Leadership
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: New Hires
Module Three: It”s About Interacting and Influencing
Module Four: Dealing With Rumors, Gossip, and Half-Truths
Module Five: Office Personalities (I)
Module Six: Office Personalities (II)
| Module Seven: Getting Support for Your Projects
Module Eight: Conflict Resolution
Module Nine: Ethics
Module Ten: You Are Not an Island
Module Eleven: Social Events Outside of Work
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: The Basics (I)
Module Three: The Basics (II)
Module Four: Goal Setting
Module Five: Establishing Performance Goals
Module Six: 360 Degree Feedback
| Module Seven: Competency Assessments
Module Eight: Kolb”s Learning Cycle
Module Nine: Motivation
Module Ten: The Performance Journal
Module Eleven: Creating a Performance Plan
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What Is Self-Leadership?
Module Three: Motivators
Module Four: Behavior Focus (I)
Module Five: Behavior Focus (II)
Module Six: Natural Rewards
| Module Seven: Constructive Thinking
Module Eight: Well-Being (I)
Module Nine: Well-Being (II)
Module Ten: Individuality
Module Eleven: Personal Application
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Setting Expectations
Module Three: Setting Goals
Module Four: Assigning Work
Module Five: Degrees of Delegation
Module Six: Implementing Delegation
| Module Seven: Providing Feedback
Module Eight: Managing Your Time
Module Nine: Resolving Conflict
Module Ten: Tips for Special Situations
Module Eleven: A Survival Guide for the New Supervisor
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Understanding Teams
Module Three: Team Development Model
Module Four: Chemistry in Teams
Module Five: Diversity
Module Six: Vision and Goals
| Module Seven: Roles
Module Eight: Leadership Functions
Module Nine: Develop Cohesion
Module Ten: Build Relationships
Module Eleven: Direction of Team
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Setting Up Your Virtual Team (I)
Module Three: Setting Up Your Virtual Team (II)
Module Four: Virtual Team Meetings
Module Five: Communication (I)
Module Six: Communication (II)
| Module Seven: Building Trust
Module Eight: Cultural Issues
Module Nine: To Succeed With a Virtual Team
Module Ten: Dealing With Poor Team Players
Module Eleven: Choosing the Right Tools
Module Twelve: Wrapping Up
|
What Our Client's Say Proposal Writing
I learnt the importance of highlighting USP’s (Unique Selling Point).
Proposal Writing can be fun; don’t be afraid to ask for the sale.
Personal Development
Module One: Getting Started
Module Two: Bloom’s Taxonomy
Module Three: Knowledge
Module Four: Comprehension
Module Five: Application
Module Six: Analysis
| Module Seven: Synthesis
Module Eight: Evaluation
Module Nine: Updated Version
Module Ten: Types of Knowledge
Module Eleven: Training
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Bloom’s Taxonomy
Module Three: Observation
Module Four: Imitation
Module Five: Manipulation
Module Six: Precision
| Module Seven: Articulation
Module Eight: Naturalization
Module Nine: Versions of Psychomotor Domain
Module Ten: Psychomotor Measurements
Module Eleven: Skills to Consider when Planning
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Understanding Anger
Module Three: Do’s and Don’ts
Module Four: Gaining Control
Module Five: Separate the People from the Problem
Module Six: Working on the Problem
| Module Seven: Solving the Problem
Module Eight: A Personal Plan
Module Nine: The Triple-A Approach
Module Ten: Dealing with Angry People
Module Eleven: Pulling it All Together
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Introduction to Attention Management
Module Three: Types of Attention
Module Four: Strategies for Goal Setting
Module Five: Meditation
Module Six: Training Your Attention
| Module Seven: Attention Zones Model
Module Eight: SMART Goals
Module Nine: Keeping Yourself Focused
Module Ten: Procrastination
Module Eleven: Prioritizing Your Time
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Is it Better to be Loved or Feared?
Module Three: Leadership as Service
Module Four: Leadership by Design
Module Five: Understanding Motivation
Module Six: Constructive Criticism
| Module Seven: The Importance of Tone
Module Eight: Trusting Your Team
Module Nine: Earning Your Team’s Trust
Module Ten: Building and Reinforcing Your Team
Module Eleven: You are the Boss of You
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Components of Critical Thinking
Module Three: Non-Linear Thinking
Module Four: Logical Thinking
Module Five: Critical Thinkers (I)
Module Six: Critical Thinkers (II)
| Module Seven: Evaluate Information
Module Eight: Benefits of Critical thinking
Module Nine: Changing Your Perspective
Module Ten: Problem Solving
Module Eleven: Putting It All Together
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What is Emotional Intelligence
Module Three: Four Skills in Emotional Intelligence
Module Four: Verbal Communication Skills
Module Five: Non-Verbal Communication Skills
Module Six: Social Management and Responsibility
| Module Seven: Tools to Regulate Your Emotions
Module Eight: Gaining Control
Module Nine: Business Practices (I)
Module Ten: Business Practices (II)
Module Eleven: Making an Impact
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Introduction to Emotional Intelligence
Module Three: Benefits
Module Four: Social Skills
Module Five: Reducing Anxiety and Stress
Module Six: Conflict Resolution
| Module Seven: Relationship Management
Module Eight: Overcoming Obstacles at Work
Module Nine: Building Rapport
Module Ten: Nonverbal Communication
Module Eleven: Emotional Awareness and Empathetic Accuracy
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Overcoming Procrastination (I)
Module Three Overcoming Procrastination (II)
Module Four: Four P’s of Goals Setting
Module Five: Improving Motivation
Module Six: Wise Time Management
| Module Seven: Tips for Completing Tasks
Module Eight: Increase Your Productivity
Module Nine: To-Do List Characteristics
Module Ten: SMART Goals
Module Eleven: Mistakes Will Happen
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What is Mindfulness?
Module Three: Practicing Mindfulness
Module Four: Emotional IQ
Module Five: Cognitive Distortion I
Module Six: Cognitive Distortion II
| Module Seven: Mindfulness-Based Cognitive Therapy
Module Eight: Mindfulness and Gratitude
Module Nine: Cultivating High-Performance Emotions
Module Ten: Mindfulness and Customer Service
Module Eleven: Mindfulness and Leadership
Case Study
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What is the Self?
Module Three: Awareness of the Physical Self
Module Four: Time Management
Module Five: The Emotional Self
Module Six: Mood Management
| Module Seven: The Psychological Self
Module Eight: Interpersonal Awareness
Module Nine: The Spiritual Self
Module Ten: Limitations of Self-Awareness
Module Eleven: Independence Versus Interdependence
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Plan Ahead For Happiness
Module Three: Plan Your Day
Module Four: Relate To Others
Module Five: Go To Your Happy (Work)Space
Module Six: Accentuate The Positive
| Module Seven: Use Your Benefits
Module Eight: Take Control Of Your Career Happiness
Module Nine: Set Boundaries
Module Ten: Practice Positivity
Module Eleven: Choose To Be Happy
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Ready, Set, Go!
Module Three: Building Your Resume
Module Four: Polishing Your Resume
Module Five: Writing a Cover Letter
Module Six: Creating a Portfolio
| Module Seven: Networking Skills
Module Eight: Skills for Success
Module Nine: Where to Look?
Module Ten: Understanding the Interview
Module Eleven: Interview Skills
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Why You Need A Life Coach?
Module Three: The Benefits of Life Coaching
Module Four: Life Coaching Challenges
Module Five: Basic Structure of a Coaching Session
Module Six: Essential Skills for Successful Coaching
| Module Seven: Life Coaching Tools and Techniques
Module Eight: Life Coaching Specialized Areas (I)
Module Nine: Life Coaching Specialized Areas (II)
Module Ten: Life Coaching Specialized Areas (III)
Module Eleven: Apply What You Learned to the Workplace
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Module Two: The Benefits of Budgeting
Module Three: What to Consider Before Creating a Budget
Module Four: Types of Fixed Personal Expenses
Module Five: Types of Fluctuating Personal Expenses
Module Six: Establish Your Goals
| Module Seven: Determine Where Cuts Can Be Made
Module Eight: Tools
Module Nine: Stick With Your Budget
Module Ten: Additional Ways to Make Money
Module Eleven: Paying Off Debt
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Common Types of Anxiety
Module Three: Recognizing Symptoms in Others
Module Four: Coping Strategies (I)
Module Five: Coping Strategies (II)
Module Six: Don’t Avoid the Situation
| Module Seven: Differences in Anxiety and Normal Nervousness
Module Eight: Physical Symptoms
Module Nine: Recognize the Positive Aspects of Anxiety
Module Ten: Common Anxiety Triggers
Module Eleven: When to Seek Extra Help?
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Setting SMART Goals
Module Three: The Power of Routines
Module Four: Scheduling Yourself
Module Five: Keeping Yourself on Top of Tasks
Module Six: Tackling New Tasks and Projects
| Module Seven: Using Project Management Techniques
Module Eight: Creating a Workspace
Module Nine: Organizing Files and Folders
Module Ten: Managing E-Mail
Module Eleven: Tackling Procrastination
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Identifying Your Audience
Module Three: Creating a Basic Outline
Module Four: Organizing the Program
Module Five: Fleshing It Out
Module Six: Putting It All Together
| Module Seven: Being Prepared
Module Eight: Overcoming Nervousness
Module Nine: Delivering Your Speech (I)
Module Ten: Delivering Your Speech (II)
Module Eleven: Questions and Answers
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Increase Your Self-Awareness
Module Three: The Keys to Empathy
Module Four: Active Listening
Module Five: Insight on Behavior
Module Six: Interpersonal Communication
| Module Seven: Social Cues (I)
Module Eight: Social Cues (II)
Module Nine: Conversation Skills
Module Ten: Body Language
Module Eleven: Building Rapport
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Setting the Right Group Dynamic (I)
Module Three: Setting the Right Group Dynamic (II)
Module Four: Develop a Social Learning Culture at Work (I)
Module Five: Develop a Social Learning Culture at Work (II)
Module Six: Develop a Social Learning Culture at Work (III)
| Module Seven: Role Playing (I)
Module Eight: Role Playing (II)
Module Nine: Utilizing the Right Tools (I)
Module Ten: Utilizing the Right Tools (II)
Module Eleven: Modeling and Observational Learning
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Understanding Stress
Module Three: Creating a Stress-Reducing Lifestyle
Module Four: Altering the Situation
Module Five: Avoiding the Situation
Module Six: Accepting the Situation
| Module Seven: Using Routines to Reduce Stress
Module Eight: Environmental Relaxation Techniques
Module Nine: Physical Relaxation Techniques
Module Ten: Coping with Major Events
Module Eleven: Our Challenge to You
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What is Initiative?
Module Three: Know Clients
Module Four: Recognize When You Can Step In
Module Five: Recognize When You Can Go Outside the Normal
Module Six: Weighing the Consequences
| Module Seven: Good or Bad
Module Eight: Confidence
Module Nine: Find Opportunities
Module Ten: Be Persistent
Module Eleven: Balance Initiative and Restraint
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Empower Staff
Module Three: Transparent Communication
Module Four: Keep Promises
Module Five: Personality Types
Module Six: Respect
| Module Seven: Stress Management
Module Eight: Develop Positive Relationships
Module Nine: Overcoming Adversities
Module Ten: Change Acceptance/Management
Module Eleven: Stay Motivated
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Benefits of a Healthy Balance
Module Three: Signs of an Imbalance
Module Four: Employer Resources
Module Five: Tips in Time Management
Module Six: Goal Setting
| Module Seven: Optional Ways to Work
Module Eight: At Work
Module Nine: At Home
Module Ten: Stress Management
Module Eleven: Working in a Home Office
Module Twelve: Wrapping Up
|
Sales and Marketing
Module One: Getting Started
Module Two: Communicating With Body language
Module Three: Reading Body Language
Module Four: Body Language Mistakes
Module Five: Gender Differences
Module Six: Non-Verbal Communication
| Module Seven: Facial Expressions
Module Eight: Body Language in Business
Module Nine: Lying and Body Language
Module Ten: Improve Your Body Language
Module Eleven: Matching Your Words to Your Movement
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: The Basics (I)
Module Three: The Basics (II)
Module Four: Phone Etiquette
Module Five: Tools
Module Six: Speaking Like a Star
| Module Seven: Types of Questions
Module Eight: Benchmarking
Module Nine: Goal Setting
Module Ten: Key Steps
Module Eleven: Closing
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: It Starts at the Top
Module Three: Peer Training
Module Four: How to Build Rapport
Module Five: Learn to Listen
Module Six: Manners Matter – Etiquette & Customer Service (I)
| Module Seven: Manners Matter – Etiquette & Customer Service (II)
Module Eight: Handling Difficult Customers
Module Nine: Getting the Necessary Information
Module Ten: Performance Evaluations
Module Eleven: Training Doesn’t Stop
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What Is a Coach?
Module Three: Coaching
Module Four: Process
Module Five: Inspiring
Module Six: Authentic Leadership
| Module Seven: Best Practices
Module Eight: Competition
Module Nine: Data
Module Ten: Maintenance Strategies
Module Eleven: Avoid Common Mistakes
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What Can a Webinar Do?
Module Three: Successful Webinar Criteria
Module Four: Find the Right Format
Module Five: Marketing and Social Media
Module Six: Drive-Up Registration
| Module Seven: Leading up to Your Webinar
Module Eight: Presentation Tips
Module Nine: Interacting With Your Audience
Module Ten: Mistakes To Avoid
Module Eleven: Post Event
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: The Many Types Of Recognition Programs
Module Three: Designing Employee Recognition Programs
Module Four: How To Get The Buzz Out About Your Program
Module Five: It Starts From The Top!
Module Six: Creating A Culture Of Recognition
| Module Seven: The Best Things In Life Are Free!
Module Eight: A Small Gesture Goes A Long Way
Module Nine: Pulling Out The Red Carpet
Module Ten: The Don’ts Of Employee Recognition
Module Eleven: Maintaining Employee Recognition Programs
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Types of Events
Module Three: Brainstorming
Module Four: Types of Entertainment
Module Five: Support Staff
Module Six: Technical Staff
| Module Seven: Vendors
Module Eight: Finalize the Plan
Module Nine: Administrative Tasks
Module Ten: Get Organized
Module Eleven: Post Event Activities
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: The Benefits of High-Performance Teams
Module Three: Challenges of High-Performance Teams
Module Four: How to Build and Lead High-Performance Teams
Module Five: Characteristics of High-Performance Teams
Module Six: Roles of an Effective Team Leader
| Module Seven: Traits of Great Leaders Leading High-Performance Teams (I)
Module Eight: Traits of Great Leaders Leading High-Performance Teams (II)
Module Nine: Ideas for Motivating High-Performance Teams
Module Ten: Steps to Retaining High Performers
Module Eleven: Augmenting Team Performance
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Remote Workforce
Module Three: High-Performance Teams
Module Four: Characteristics of High-Performance Teams
Module Five: How to Create Teamwork
Module Six: Types of Communication
| Module Seven: Training Your Team
Module Eight: Managing the Team
Module Nine: Effective Team Meeting How-to
Module Ten: Keep Happy and Motivated High-Performance Team
Module Eleven: Don’ts with High-Performance Teams
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: In-Person Sales
Module Three: Examples of In-Person Sales
Module Four: Sales Funnel
Module Five: Prepare
Module Six: Presentation
| Module Seven: Engage
Module Eight: Commitment
Module Nine: Sale
Module Ten: Loyalty
Module Eleven: Expand
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What is Marketing?
Module Three: Common Marketing Types (I)
Module Four: Common Marketing Types (II)
Module Five: The Marketing Mix
Module Six: Communicating the Right Way
| Module Seven: Customer Communications
Module Eight: Marketing Goals
Module Nine: The Marketing Funnel
Module Ten: Marketing Mistakes (I)
Module Eleven: Marketing Mistakes (II)
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: SWOT Analysis in Marketing
Module Three: Marketing Research
Module Four: Real-Time Marketing
Module Five: Brand Management
Module Six: Social Media (I)
| Module Seven: SEO Basics
Module Eight: Social Media (II)
Module Nine: Website Characteristics
Module Ten: Capturing Leads
Module Eleven: Campaign Characteristics
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Networking for Success (I)
Module Three: Networking For Success (II)
Module Four: The Meet and Greet
Module Five: Dressing for Success
Module Six: Writing
| Module Seven: Setting Goals
Module Eight: Media Relations
Module Nine: Issues and Crisis Communication Planning
Module Ten: Social Media (The PR Toolkit)
Module Eleven: Employee Communications
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Creating a Motivational Environment
Module Three: Communicate to Motivate
Module Four: Train Your Team
Module Five: Emulate Best Practices
Module Six: Provide Tools
| Module Seven: Find Out What Motivates Employees
Module Eight: Tailor Rewards to the Employee
Module Nine: Create Team Incentives
Module Ten: Implement Incentives
Module Eleven: Recognize Achievements
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: How Does Multi-Level Marketing Work
Module Three: Building a Contact List
Module Four: Recruiting New Agents (I)
Module Five: Recruiting New Agents (II)
Module Five: Review Questions Module Six: Training MLM Agents
| Module Seven: Sponsorship/Mentorship
Module Eight: Provide Marketing Presentation Training
Module Nine: Provide Social Media Training
Module Ten: Provide Training in Recruitment
Module Eleven: Provide Ethics Training
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Three Main Factors
Module Three: Seeing Objections as Opportunities
Module Four: Getting to the Bottom
Module Five: Finding a Point of Agreement
Module Six: Have the Client Answer Their Own Objection
| Module Seven: Deflating Objections
Module Eight: Unvoiced Objections
Module Nine: The Five Steps
Module Ten: Dos and Don’ts
Module Eleven: Sealing the Deal
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Creating the Program
Module Three: Choosing Your Delivery Methods
Module Four: Verbal Communication Skills
Module Five: Non-Verbal Communication Skills
Module Six: Overcoming Nervousness
| Module Seven: Creating Fantastic Flip Charts
Module Eight: Creating Compelling PowerPoint Presentations
Module Nine: Wow ‘Em with the Whiteboard
Module Ten: Vibrant Videos and Amazing Audio
Module Eleven: Pumping it Up a Notch
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Understanding Proposals
Module Three: Beginning the Proposal Writing Process
Module Four: Preparing an Outline
Module Five: Finding Facts
Module Six: Writing Skills (I)
| Module Seven: Writing Skills (II)
Module Eight: Writing the Proposal
Module Nine: Checking for Readability
Module Ten: Proofreading and Editing
Module Eleven: Adding the Final Touches
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Prospecting
Module Three: Traditional Marketing Methods
Module Four: New Marketing Methods
Module Five: Generating New Leads
Module Six: Avoid Common Lead Generation Mistakes
| Module Seven: Educate Prospects
Module Eight: The Pipeline
Module Nine: Follow up Communication
Module Ten: Track Activity
Module Eleven: Create Customers
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Understanding the Talk
Module Three: Getting Prepared to Make the Call
Module Four: Creative Openings
Module Five: Making Your Pitch
Module Six: Handling Objections
| Module Seven: Sealing the Deal
Module Eight: Following Up
Module Nine: Setting Goals
Module Ten: Managing Your Data
Module Eleven: Using a Prospect Board
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What is Servant Leadership?
Module Three: Leadership Practices
Module Four: Share the Power
Module Five: Characteristics of a Servant Leader
Module Five: Review Questions Module Six: Barriers to Servant Leadership
| Module Seven: Building a Team Community
Module Eight: Be a Motivator
Module Nine: Be a Mentor
Module Ten: Training Future Leaders
Module Eleven: Self-Reflection
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Aspects of Phone Etiquette
Module Three: Using Proper Phone Language
Module Four: Eliminate Phone Distractions
Module Five: Inbound Calls
Module Six: Outbound Calls
| Module Seven: Handling Rude or Angry Callers
Module Eight: Handling Interoffice Calls
Module Nine: Handling Voicemail Messages
Module Ten: Methods of Training Employees
Module Eleven: Correcting Poor Telephone Etiquette
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Facebook
Module Three: YouTube
Module Four: Twitter
Module Five: LinkedIn
Module Six: Google+
| Module Seven: Pinterest
Module Eight: Tumblr
Module Nine: Flickr
Module Ten: Snapchat
Module Eleven: Instagram
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Effective Traits
Module Three: Know Clients
Module Four: Product
Module Five: Leads
Module Six: Authority
| Module Seven: Build Trust
Module Eight: Relationships
Module Nine: Communication
Module Ten: Self-Motivation
Module Eleven: Goals
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Pre-Show Preparation
Module Three: Booth Characteristics and Setup
Module Four: Booth Characteristics and Setup (II)
Module Five: During the Show (I)
Module Five: Review Questions Module Six: During the Show (II)
| Module Seven: Qualifying Visitors
Module Eight: Engaging the Right People
Module Nine: The Rules of Engagement (I)
Module Ten: The Rules of Engagement (II)
The Do’s and Don’ts of Business Cards
Module Eleven: After the Show
Module Twelve: Wrapping Up
|
What Our Client's Say Outbound Sales
The most valuable part of today’s training was understanding the importance of being accountable for my actions, results and time of a sale.
The most valuable part of today’s training was learning how to be in control of each sale.
I learnt how to avoid product pushing and ask the relevant questions.
Workplace Essentials
Module One: Getting Started
Module Two: Introducing Appreciative Inquiry
Module Three: Changing the Way You Think
Module Four: Four D model
Module Five: The Four I Model
Module Six: Appreciative Inquiry Interview Style
| Module Seven: Anticipatory Reality
Module Eight: The Power of Positive Imagery
Module Nine: Influencing Change Through AI
Module Ten: Coaching and Managing With AI
Module Eleven: Creating a Positive Core
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Seeing the Big Picture
Module Three: KPI’s (Key Performance Indicators)
Module Four: Risk Management Strategies
Module Five: Recognizing Learning Events
Module Six: You Need to Know These Answers and More
| Module Seven: Financial Literacy (I)
Module Eight: Financial Literacy (II)
Module Nine: Business Acumen in Management
Module Ten: Critical Thinking in Business
Module Eleven: Key Financial Levers
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What is Ethics?
Module Three: Implementing Ethics in the Workplace
Module Four: Employer / Employee Rights
Module Five: Business and Social Responsibilities
Module Six: Ethical Decisions
| Module Seven: Whistle Blowing
Module Eight: Managerial Ethics
Module Nine: Unethical Behavior
Module Ten: Ethics in Business (I)
Module Eleven: Ethics in Business (II)
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Understanding Etiquette
Module Three: Networking for Success
Module Four: The Meet and Greet
Module Five: The Dining in Style
Module Six: Eating Out
| Module Seven: Business Email Etiquette
Module Eight: Telephone Etiquette
Module Nine: The Written Letter
Module Ten: Dressing for Success
Module Eleven: International Etiquette
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Preparing for Change
Module Three: Identifying the WIIFM
Module Four: Understanding Change on an Individual Level
Module Five: Leading and Managing the Change
Module Six: Gaining Support
| Module Seven: Making it all Worthwhile
Module Eight: Using Appreciative Inquiry
Module Nine: Bringing People to Your Side
Module Ten: Building Resiliency
Module Eleven: Building Flexibility
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Introduction
Module Three: Effective Work Etiquette
Module Four: Costs and Rewards
Module Five: Conflict Resolution
Module Six: Getting to the Cause
| Module Seven: Communication
Module Eight: Negotiation
Module Nine: Identifying Your Need
Module Ten: Writing a Civility Policy
Module Eleven: Implementing the Policy
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: An Introduction to Conflict Resolution
Module Three: The Thomas-Kilmann Instrument
Module Four: Creating an Effective Atmosphere
Module Five: Creating Mutual Understanding
Module Six: Focusing on Individual Needs
| Module Seven: Getting to the Root Cause
Module Eight: Generating Options
Module Nine: Building a Solution
Module Ten: the Short Version of the Process
Module Eleven: Additional Tools
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Their Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
| Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do To WOW Every Time
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What Is Customer Service?
Module Three: Challenges
Module Four: Email
Module Five: SMS
Module Six: Webchat
| Module Seven: Multi-Channel Apps
Module Eight: Support Ticket Apps
Module Nine: Documentation
Module Ten: Feedback
Module Eleven: Be Proactive
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: Cybersecurity Fundamentals
Module Three: Types of Malware
Module Four: Cyber Security Breaches
Module Five: Types of Cyber Attacks
Module Six: Prevention Tips
| Module Seven: Mobile Protection
Module Eight: Social Network Security
Module Nine: Prevention Software
Module Ten: Critical Cyber Threats
Cyberwarfare
Module Eleven: Defense Against Hackers
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: When Should Feedback Occur?
Module Three: Preparing and Planning
Module Four: Choosing a Time and Place
Module Five: During the Session (I)
Module Six: During the Session (II)
| Module Seven: Setting Goals
Module Eight: Diffusing Anger or Negative Emotions
Module Nine: What Not to Do
Module Ten: After the Session (I)
Module Eleven: After the Session (II)
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: The Science of Behavior
Module Three: Benefits of Corporate Behavior
Module Four: Most Common Categories of Corporate Behavior
Module Five: Managerial Structure
Module Six: Company Values and Ethics
| Module Seven: Employee Accountability
Module Eight: Workplace Incidents
Module Nine: Designing and Implementing
Module Ten: Corporate Team Behavior
Module Eleven: Auditing Corporate Behavior
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: The Right Attitude Starts with You
Module Three: Internal Stress Management
Module Four: External Stress Management
Module Five: Transactional Analysis
Module Six: Why are Some Customers Difficult?
| Module Seven: Dealing with the Customer Over the Phone
Module Eight: Dealing with the Customer In-Person
Module Nine: Sensitivity in Dealing with Customers
Module Ten: Scenarios of Dealing with a Difficult Customer
Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: The Benefits of Networking Outside of Work
Module Three: Networking Obstacles
Module Four: Networking Principles
Module Five: Why Network?
Module Six: How to Build Networks
| Module Seven: Online Networking Tools
Module Eight: Develop Interpersonal Relationships
Module Nine: Common Networking Mistakes
Module Ten: Time Management
Module Eleven: Manage Personal and Professional Network
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: The Benefits of Networking at Work
Module Three: Networking Obstacles
Module Four: Networking Principles
Module Five: How to Build Networks
Module Six: Recognize Networking Opportunities
| Module Seven: Common Networking Mistakes
Module Eight: Develop Interpersonal Relationships
Module Nine: Online Networking Tools
Module Ten: Time Management
Module Eleven: Maintaining Relationships Over Time
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What is Respect
Module Three: The Respectful Employee
Module Four: Disrespectful Behavior
Module Five: Managing Emotions
Module Six: Respectful Communication Approaches
| Module Seven: The Inclusive Mindset
Module Eight: Employee Recognition
Module Nine: The R’s of Respect
Module Ten: Building a Respectful Workplace
Module Eleven: Benefits to the Business
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Accountability Ladder
Module Three: Examples of Responsibility
Module Four: Importance
Module Five: Benefits
Module Six: Characteristics of Responsible People
| Module Seven: Barriers
Module Eight: Overcome Barriers
Module Nine: Increasing Responsibilities
Module Ten: Accountability Software
Module Eleven: Accountability Software II
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Identifying Hazards and Risks
Module Three: Seeking Out Problems Before they Happen (I)
Module Four: Seeking Out Problems Before they Happen (II)
Module Five: Everyone’s Responsibility
Module Six: Tracking and Updating Control Measures
| Module Seven: Risk Management Techniques
Module Eight: General Office Safety and Reporting
Module Nine: Business Impact Analysis
Module Ten: Disaster Recovery Plan
Module Eleven: Summary Of Risk Assessment
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: An Overview
Module Three: Types of Hazards
Module Four: Managers Role
Module Five: Training
Module Six: Stress Management
| Module Seven: Workplace Violence
Module Eight: Identifying Your Company Hazards
Module Nine: Drug & Alcohol Abuse
Module Ten: Writing the Safety Plan
Module Eleven: Implement the Plan
Module Twelve: Wrapping Up
|
Module One: Getting Started
Module Two: What Are The Benefits Of Team Building?
Module Three: Types Of Team Building
Module Four: Creating Team Chemistry
Module Five: Improving Team Strength
Module Six: Engagement and Collaboration Activities
| Module Seven: Building a Great Team Identity
Module Eight: Social Gathering
Module Nine: Common Mistakes When Team Building
Module Ten: Formatting A Team-Building Plan
Case Study
Module Eleven: Evaluations and Improvements
Case Study
Module Twelve: Wrapping Up
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Module One: Getting Started
Module Two: Defining Success
Module Three: Types of Teams
Module Four: The First Stage of Team Development – Forming
Module Five: The Second Stage of Team Development – Storming
Module Six: The Third Stage of Team Development – Norming
| Module Seven: The Fourth Stage of Team Development – Performing
Module Eight: Team Building Activities
Module Nine: Making the Most of Team Meetings
Module Ten: Solving Problems as a Team
Module Eleven: Encouraging Teamwork
Module Twelve: Wrapping Up
|
Microsoft Office Specialist
Module One: Create and Manage a Database
- Create and Modify Databases
- Create a blank desktop database
- Create a database from a template
- Create a database by using Import objects or data from other sources
- Delete database objects
- Manage Relationships and Keys
- Create and modify relationships
- Set the primary key
- Enforce referential integrity
- Set foreign keys, view relationships
- Navigate through a Database
- Navigate specific records
- Create and modify a navigation form
- Set a form as the startup option
- Display objects in the Navigation Pane
- Change views of objects
- Protect and Maintain Databases
- Compact a database
- Repair a database, back up a database
- Split a database
- Encrypt a database with a password
- Recover data from backup
- Print and Export Data
- Print reports
- Print records
- Save a database as a template
- Export objects to alternative formats
Module Two: Build tables
- Create Tables
- Create a table
- Import data into tables
- Create linked tables from external sources
- Import tables from other databases
- Create a table from a template with application parts
- Manage Tables
- Hide fields in tables
- Add total rows
- Add table descriptions
- Rename tables
- Manage Records in Tables
- Update records
- Add records
- Delete records
- Append records from external data
- Find and replace data
- Sort records, filter records
- Create and Modify Fields
- Add fields to tables
- Add validation rules to fields
- Change field captions
- Change field sizes
- Change field data types
- Configure fields to auto-increment
- Set default values
- Using input masks
- Delete fields
Module Three: Create Queries
- Create a Query
- Run a query
- Create a crosstab query
- Create a parameter query
- Create an action query
- Create a multi-table query
- Save a query
- Modify a Query
- Rename a query
- Add fields, remove fields
- Hide fields
- Sort data within queries
- Format fields within queries
- Create Calculated Fields and Grouping within Queries
- Add calculated fields
- Set filtering criteria
- Group and summarize data
- Group data by using comparison operators
- Group data by using arithmetic and logical operators
Module Four: Create Forms
- Create a Form
- Create a form
- Create a form from a template with application parts
- Save a form
- Configure Form Controls
- Move form controls
- Add form controls
- Modify data sources
- Remove form controls
- Set form control properties
- Manage labels
- Add sub-forms
- Format a Form
- Modify tab order
- Configure Print settings
- Sort records by form field
- Apply a theme
- Control form positioning
- Insert backgrounds, insert headers and footers, insert images
Module Five: Create Reports
- Create a Report
- Create a report based on the query or table
- Create a report in Design view
- Create a report by using a wizard
- Configure Report Controls
- Group and sort fields
- Modify data sources
- Add report controls
- Add and modify labels
- Format a Report
- Format a report into multiple columns
- Add calculated fields
Control report positioning
- Format report elements
- Change report orientation
- Insert header and footer information
- Insert images
- Apply a theme
Module One: Create and Manage Worksheets and Workbooks
- Create Worksheets and Workbooks
- Create a workbook
- Import data from a delimited text file
- Add a worksheet to an existing workbook
- Copy and move a worksheet
- Navigate in Worksheets and Workbooks
- Search for data within a workbook
- Navigate to a named cell, range, or workbook element
- Insert and remove hyperlinks
- Format Worksheets and Workbooks
- Change worksheet tab color
- Rename a worksheet
- Change worksheet order
- Modify page setup
- Insert and delete columns or rows
- Change Workbook themes
- Adjust row height and column width
- Insert headers and footers
- Customize Options and Views for Worksheets and Workbooks
- Hide or unhide worksheets
- Hide or unhide columns and rows
- Customize the Quick Access toolbar
- Change workbook views
- Change window views
- Modify document properties
- Change magnification by using zoom tools
- Display formulas
- Configure Worksheets and Workbooks for Distribution
- Set a print area
- Save workbooks in alternative file formats
- Print all or part of a workbook
- Set print scaling
- Display repeating row and column titles on multiple worksheets
- Inspect a workbook for hidden properties or personal information
- Inspect a workbook for accessibility issues
- Inspect a workbook for compatibility issues
Module Two: Manage Data Cells and Ranges
- Insert data in cells and ranges
- Replace data
- Cut, copy, or paste data
- Paste data by using special paste options
fill cells by using Auto Fill
- Insert and delete cells
- Format cells and ranges
- Merge cells
- Modify cell alignment and indentation
- Format cells by using Format Painter
- Wrap text within cells
- Apply number formats
- Apply cell formats, apply cell styles
- Summarize and organize data
- Insert sparklines
- Outline data
- Insert subtotals
- Apply conditional formatting
Module Three: Create tables
- Create and manage tables
- Create an Excel table from a cell range
- Convert a table to a cell range
- Add or remove table rows and columns
- Manage table styles and options
- Apply styles to tables
- Configure table style options
- Insert total rows
- Filter and sort a table
- Filter records
- Sort data by multiple columns
- Change sort order
- Remove duplicate records
Module Four: Perform operations with formulas and functions
- Summarize data by using functions
- Insert references
- Perform calculations by using the SUM function
Perform calculations by using MIN and MAX functions
- Perform calculations by using the COUNT function
- Perform calculations by using the AVERAGE function
- Perform conditional operations by using functions
- Perform logical operations by using the IF function
- Perform logical operations by using the SUMIF function
- Perform logical operations by using the AVERAGEIF function
- Perform statistical operations by using the COUNTIF function
- Format and modify text by using functions
- Format text by using RIGHT, LEFT, and MID functions
- Format text by using UPPER, LOWER, and PROPER functions
- Format text by using the CONCATENATE function
Module Five: Create charts and objects
- Create charts
- Create a new chart
- Add additional data series
- Switch between rows and columns in source data
- Analyze data by using Quick Analysis
- Format graphic elements
- Resize charts
- Add and modify chart elements
- Apply chart layouts and styles
- Move charts to a chart sheet
- Insert and format objects
- Insert text boxes and shapes
- Insert images
- Modify object properties
- Add alternative text to objects for accessibility
Module One: Manage the Outlook Environment for Productivity
- Customize Settings
- Customize reply messages
- Change text formats for all outgoing messages
- Customize the Navigation Pane
- Configure reviews
- Manage multiple accounts
- Add an account
- Print and Save Information
- The print message, calendar, contact, or task information
- Save message attachments
- Preview attachments
- Save messages in alternate formats
- Export messages to a data file
- Perform Search Operations in Outlook
- Create new search folders
- Search for items in messages, tasks, contacts, or calendars
- Search by using advanced find; search by folder
Module Two: Manage Messages
- Configure Mail Settings
- Set fonts for new messages and responses
- Create, assign, and modify signatures
- Create and manage rules
- Create automatic replies
- Create messages by using Quick Parts
- Configure Junk Email and Clutter settings
- Create Messages
- Create a message
- Add or remove message attachments
- Add cc and bcc to messages
- Add tracking and voting options
- Forward and reply to messages
- Request delivery or read receipt
- Redirect replies
- Flag outgoing messages for follow up, importance, and sensitivity
- Recall a message
- Format a Message
- Format text
- Insert hyperlinks
- Apply themes and styles
- Insert messages
- Add a signature to specific messages
- Organize and Manage Messages
- Sort messages
- Move messages between folders
- Add new local folders
- Apply categories
- Clean up messages
- Mark a message as read or unread
- Flag received messages, ignore messages
- Sort messages by conversation
- Delete messages
- Automate repetitive tasks by using Quick Steps
- Configure basic Auto Archive settings
- Delegate access
Module Three: Manage Schedules
- Create and Manage Calendars
- Create and add calendars
- Adjust viewing details for calendars
- Modify calendar time zones
- Delete calendars
- Set calendar work times
- Manage multiple calendars
- Manage calendar groups
- Display multiple calendars
- Share calendars
- Create Appointments, Meetings, and Events
- Create calendar items
- Create recurring calendar items
- Cancel calendar items
- Create calendar items from messages
- Set calendar item times
- Set up meetings by using the scheduling assistant
- Set free or busy status for calendar items
- Schedule resources
- Set up meeting location by using Room Finder
- Organize and Manage Appointments, Meetings, and Events
- Set calendar item importance
- Forward calendar items
- Configure reminders
- Add participants
- Respond to invitations
- Update individual or recurring calendar items
- Share meeting notes
- Categorize calendar items
- Create and Manage Notes and Tasks
- Create and manage tasks
- Create and organize notes
Module Four: Manage Contacts and Groups
- Create and Manage Contacts
- Create a new contact
- Delete contacts
- Import contacts from external sources
- Edit contact information
- Attach an image to a contact
- Add tags to contacts
- Share contacts
- Create and manage address books
- Create and Manage Contact Groups
- Create new contact groups
- Add contacts to existing contact groups
- Add notes to a contact group
- Update contacts within contact groups
- Delete contact groups
- Delete contact group members
Module One: Create and manage presentations
- Create a presentation
- Create a new presentation
- Create a presentation based on a template
- Import Word document outlines
- Insert and format slides
- Insert specific slide layouts
- Duplicate existing slides
- Hide and unhide slides
- Delete slides
- Apply a different slide layout
- Modify individual slide backgrounds
- Insert slide headers, footers, and page numbers
- Modify slides, handouts, and notes
- Change the slide master theme or background
- Modify slide master content
- Create a slide layout
- Modify a slide layout
- Modify the handout master
- Modify the notes master
- Order and group slides
- Create sections
- Modify slide order
- Rename sections
- Change presentation options and views
- Change slide size
- Change views of a presentation
- Set file properties
- Configure a presentation for print
- Print all or part of a presentation
- Print notes pages; print handouts
- Print in color, grayscale, or black and white
- Configure and present a slide show
- Create custom slide shows
- Configure slide show options
- Rehearse slide show timing
- Present a slide show by using Presenter View
Module Two: Insert and Format Text, Shapes, and Images
- Insert and format text
- Insert text on a slide
- Apply formatting and styles to text
- Apply WordArt styles to text
- Format text in multiple columns
- Create bulleted and numbered lists
- Insert hyperlinks
- Insert and Format Shapes and Text Boxes
- Insert or replace shapes
- Insert text boxes, resize shapes and text boxes
- Format shapes and text boxes
- Apply styles to shapes and text boxes
- Insert and format images
- Insert images
- Resize and crop images
- Apply styles and effects
- Order and group objects
- Order objects
- Align objects
- Group objects
- Display alignment tools
Module Three: Insert Tables, Charts, SmartArt, and Media
- Insert and Format Tables
- Create a table
- Insert and delete table rows and columns
Apply table styles
- Import a table
- Insert and Format Charts
- Create a chart
- Import a chart
- Change the Chart Type
- Add a legend to a chart
- Change the chart style of a chart
- Insert and Format SmartArt Graphics
- Create SmartArt graphics
- Convert lists to SmartArt graphics
- Add shapes to SmartArt graphics
- Reorder shapes in SmartArt graphics
- Change the color of SmartArt graphics
- Insert and manage media
- Insert audio and video clips
- Configure media playback options
- Adjust media window size
- Set the video start and stop time
- Set media timing options
Module Four: Apply transitions and animations
- Apply slide transitions
- Insert Slide Transitions
- Set transition effect options
- Animate Slide Content
- Apply animations to objects
- Apply animations to text
- Set animation effect options
- Set animation paths
- Set Timing for Transitions and Animations
- Set transition effect duration
- Configure transition start and finish options
- Reorder animations on a slide
Module Five: Manage Multiple Presentations
- Merge Content From Multiple Presentations
- Insert slides from another presentation
- compare two presentations
- insert comments, review comments
- Finalize Presentations
- Protect a presentation
- Inspect a presentation
- Proof a presentation
- Preserve presentation content
- Export presentations to other formats
Module One: Create And Manage Documents
- Create A Document
- Create A Blank Document
- Create A Document Using A Template
- Open A PDF In Word For Editing
- Insert Text From A File Or External Source
- Navigating Through A Document
- Search For Text
- Insert Hyperlinks
- Create Bookmarks
- Move To A Specific Locations Or Object In A Document
- Formatting A Document
- Modify Page Setup
- Apply Document Themes
- Apply Document Style Sets
- Insert Headers And Footers
- Insert Page Numbers
- Format Page Background Elements
- Customize Options and Views For A Document
- Change Document Views
- Customize Views By Using Zoom Settings
- Customize The Quick Access Toolbar
- Split The Window
- Add Document Properties
- Show Or Hide Formatting Symbols
- Print And Save Documents
- Modify Print Settings
- Save Documents In Alternative File Formats
- Print All Or Part Of A Document
- Inspect A Document For Hidden Properties Or Personal Information
- Inspect A Document For Accessibility Issues
- Inspect A Document For Compatibility Issues
Module Two: Format Text, Paragraphs, And Sections
- Insert Text And Paragraphs
- Find And Replace Text
- Cut, Copy, And Paste Text
- Replace Text By Using AutoCorrect
- Insert Special Characters
- Formatting Text And Paragraphs
- Apply Font Formatting
- Apply Formatting By Using Format Painter
- Set Line And Paragraph Spacing And Indentation
- Clear Formatting
- Apply A Text Highlight Color To Text Selections
- Apply Built-In Styles To Text
- Change Text To WordArt
- Order And Group Text And Paragraphs
- Format Text In Multiple Columns
- Insert Page, Section, Or Column Breaks
- Change Page Setup Options For A Section
Module Three: Create Tables And Lists
- Create A Table
- Convert Text To Tables
- Convert Tables To Text
- Create A Table By Specifying Rows And Columns
- Apply Table Styles
- Modify A Table
- Sort Table Data
- Configure Cell Margins And Set Spacing
- Merge And Split Cells
- Resize Tables, Rows, And Columns
- Split Tables
- Configure A Repeating Row Header
- Create And Modify A-List
- Create A Numbered Or Bulleted List
- Change Bullet Characteristics Or Number Formats For A List Level
- Define A Custom Bullet Character Or Number Format
- Increase Or Decrease List Levels
- Restart Or Continue List Numbering
- Set Starting Number Values
Module Four: Create And Manage References
- Create And Manage Reference Markers
- Insert Footnotes And Endnotes
- Modify Footnote And Endnote Properties
- Create Bibliography Citation Sources
- Modify Bibliography Citation Sources
- Insert Citations For Bibliographies
- Insert Figure And Table Captions
- Modify Caption Properties
- Create And Manage Simple References
- Insert Standard Table Of Contents
- Update Table Of Contents
- Insert Cover Page
Module Five: Insert And Format Graphic Elements
- Insert Graphic Elements
- Insert Shapes
- Insert Pictures
- Insert Screen Shot Or Screen Clipping
- Insert Text Boxes
- Format Graphic Elements
- Apply Artistic Effects
- Apply Picture Effects
- Remove Picture Backgrounds
- Format Objects
- Apply a Picture Style
- Wrap Text Around Objects
- Position Objects
- Add Alternative Text To Objects For Accessibility
- Insert And Format SmartArt Graphics
- Create A SmartArt Graphic
- Format A SmartArt Graphic
- Modify A SmartArt Graphic Content
Module One: Manage Workbook Options and Settings
- Manage Workbooks
- Save a workbook as a template
- Copy macros between workbooks
- Mange Document Versions
- Reference data in another workbook
- Reference data by using structured references
- Enable macros in a workbook
- Display hidden ribbon tabs
- Manage Workbook Review
- Restrict editing
- Protect a worksheet
- Configure formula calculation options
- Protect workbook structure
- Mange workbook versions
- Encrypt workbooks with a password
Module Two: Apply Custom Data Formats and Layouts
- Apply Custom Data Formats and Validation
- Create custom number formats
- Populate cells by using advanced Fill Series options
- Configure data validation
- Apply Advanced Conditional Formatting and Filtering
- Create custom conditional formatting rules
- Create conditional formatting rules that use formulas
- Manage conditional formatting rules
- Create and Modify Custom Workbook Elements
- Create custom color formats
- Create and modify cell types
- Create and modify custom themes
- Create and modify simply macros
- Insert and configure form controls
- Prepare a Workbook for Internationalization
- Display data in multiple international formats
- Apply international currency formats
- Manage multiple options for +Body and +Heading fonts
Module Three: Create Advanced Formulas
- Apply Functions in Formulas
- Perform logical operations by using AND, OR, and NOT functions
- Perform logical operations by using nested functions
- Perform statistical operations by using SUMIFS, AVERAGEIFS, AND COUNTIFS functions
- Look up data using Functions
- Look up data by using the VLOOKUP
- Look up data by using the HLOOKUP function
- Look up data by using the MATCH function
- Look up data by using the INDEX function
- Apply Advanced Date and Time Functions
- Reference the date and time by using the NOW and TODAY functions
- Serialize numbers by using date and time functions
- Perform Data Analysis and Business Intelligence
- Import, transform, combine, display, and connect to data
- Consolidate data
- Perform what-if analysis by using Goal Seek and Scenario Manager
- Use cube functions to get data out of the Excel data model
- Calculate data by using financial functions
- Troubleshoot Formulas
- Trace precedence and dependence
- Monitor cells and formulas by using the Watch Window
- Validate formulas by using error checking values
- Evaluate formulas
- Calculate data by using financial functions
- Define Named Ranges and Objects
- Name cells
- Name data ranges
- Name tables
- Mange named ranges and objects
Module Four: Create Advanced Charts and Tables
- Create Advanced Charts
- Add trend lines to charts
- Create dual-axis charts
- Save a chart as a template
- Create and Manage Pivot Tables
- Create PivotTables
- Modify field selections and options
- Create slicers
- Group PivotTable data
- Reference data in a PivotTable by suing the GETPRIVOTDATA function
- Add calculated fields
- Format data
- Create and Manage PivotCharts
- Create PivotCharts
- Manipulate options in existing PivotCharts
- Apply styles to PivotCharts
- Apply Styles to PivotCharts
- Manipulate options in existing PivotCharts
- Apply styles to PivotCharts
- Drill down into PivotChart details
Module One: Manage Document Options And Settings
- Manage Documents And Templates
- Modify Existing Templates
- Copy Custom Styles, Macros, And Building Blocks To Other Documents Or Templates
- Mange Document Versions
- Compare And Combine Multiple Documents
- Link External Document Content
- Enable Macros In A Document
- Display Hidden Ribbon Tabs
- Change The Application Default Font
- Prepare Documents For Review
- Restrict Editing
- Mark A Document As Final
- Protect A Document With A Password
- Manage Document Changes
- Track Changes
- Manage Track Changes
- Lock Or Unlock Tracking
- Add Comments
- Manage Comments
Module Two: Design Advanced Documents
- Perform Advanced Editing And Formatting
- Find And Replace Text By Using Wildcards And Special Characters
- Find And Replace Formatting And Styles
- Set Advanced Page Setup Layout Options
- Link Text Boxes
- Set Paragraph Pagination Options
- Resolve Style Conflicts By Using Past Options
- Create Styles
- Create Paragraph And Character Styles
- Modify Existing Styles
Module Three: Create Advanced References
- Create And Manage Indexes
- Mark Index Entries
- Create Indexes
- Update Indexes
- Create And Manage References
- Customize A Table Of Contents
- Insert And Modify Captions
- Create And Modify A Table Of Figures
- Manage Forms, Fields, And Mail Merge Operations
- Add Custom Fields
- Modify Field Properties
- Perform Mail Merges
- Manage Recipient Lists
- Insert Merged Fields
- Preview Merge Results
Module Four: Create Custom Word Elements
- Create And Modify Building Blocks, Macros, and Controls
- Create Quick Parts
- Mange Building Blocks
- Create And Modify Simple Macros
- Insert And Configure Content Controls
- Create Custom Style Sets And Templates
- Create Custom Color Sets
- Create Custom Font Sets
- Create Custom Themes
- Create Custom Style Sets
- Prepare A Document For Internationalization And Accessibility
- Configure Language Options In Documents
- Add Alt Text To Document Elements
- Manage Multiple Options For +Body and +Heading Fonts
- Utilize Global Content Standards
What Our Client's Say Talent Management
The most valuable part of today’s training was learning how to attract the right talent and how easy it is to miss things that you are not looking for.
The most valuable part of today’s training was learning about employee engagement techniques to motivate staff.
