CTH Level 2 Award in
Front Office
Purpose of the Qualifications
- Equip learners with a foundational understanding of the hospitality industry and key hotel operations.
- Offer practical certifications that complement academic studies.
- Provide learners with credits that can contribute to higher education.
- Develop practical skills that can be applied in real-world hospitality settings.
- Introduce essential skills for individuals entering the hospitality industry.
Progression Opportunities
The CTH Hospitality Practice qualifications provide an ideal starting point for learners starting out in the Hospitality sector, either after leaving school or as a returner to work or when switching careers. On successful completion learners can progress on to Level 3 qualifications, including the CTH Level 3 Foundation Diploma qualifications in Hospitality and Tourism.
Level 2 Award in Restaurant & Bar Service
- Customer Service Skills
This unit aims to introduce learners to the importance of hospitality behaviours such as personal conduct, being adaptable and communicating with a diverse range of people, to understand different customer types, needs and expectations, the benefits and consequences to the organisation of good and bad customer service, how to deal with customer requests effectively and how to deal with complaints from customers - Reception & Reservations
The aim of this unit is to introduce learners to the scope of the front office operations department within a hospitality business, understand how to take bookings for guests, how to provide a guest arrival and guest departure service, and how to work in a reception office - Concierge & Guest Services
This unit aims to introduce learners to the scope of the concierge and guest services departments within a hospitality business and how to promote products and services to guests
Admission Requirements
- Minimum Age: 16 years old at the time of enrollment.
- English Proficiency: Non-native English speakers should have IELTS 5.0 or equivalent.
- Educational Background: Open access qualification, but students should have completed full-time secondary education (e.g., UK GCSE Level or overseas equivalent)
Course Structure
- Duration of study
Each individual qualification spans approximately 2 months including industrial attachment - Mode of Teaching
Classroom-based (inclusive of the following – face-to-face classroom lectures, peer interactions, individual assignments, case studies, group study and in-class exercises) and Industrial attachment - Timing
5:00 PM – 7:00 PM (3 days per week)
Required Documents
- Completed Application Form
- CSEC certificate or equivalent
- Curriculum Vitae or cover letter for entry based on Job Experiences
- A valid form of ID (e.g. ID card, passport or Driver’s License)
Related Courses
CTH Level 3 Foundation Diploma In Hospitality & Tourism
The CTH Level 3 Foundation Diploma in Hospitality & Tourism is a program where students are required to develop a comprehensive foundation knowledge of the sector and the academic study skills that will prepare them for further studies in hospitality and tourism.
The CTH Level 3 Diploma in Essentials of Hospitality & Tourism by ACI provides key skills for entry-level roles in the industry.
CTH Level 2 Award in Restaurant & Bar Service
The CTH Hospitality Practice qualifications provide a solid start in the industry. The Restaurant & Bar Service course builds essential skills for entry-level food and beverage roles, with pathways to Level 3 qualifications.
