FITTskills workshops feature content from FITTskills courses, which have been divided into 4-hour workshops, so that you can focus on specific topics and finish faster. You can earn credits to work towards the same FITTskills credentials.
Overview
Increase the perceived value of your service and customer satisfaction by adapting your services to meet customer needs. This workshop will help you implement the right service design processes and tools, so that you can create new services or customize existing ones. Plus develop effective sales and marketing tools that will draw new customers while continuing to satisfy your current ones.
What You'll Learn
- Understand how market entry strategies and market research influence how your services are offered and perceived by customers.
- Increase your profitability by finding ways to differentiate your service offerings and stand out from your competitors.
- Minimize your risks surrounding IP protection when developing or adapting services for new markets.
- Make your services more useful, usable and desirable for clients with new service design and development processes.
- Improve your customer satisfaction rates by identifying metrics to measure it and using them to decide how best to customize your offerings.
What’s included
- Workshop eBook, which includes unit-based exercises to help you study (the related answers are also available for download)
- Guiding notes to facilitate tracking of key concepts
- Sample exam questions to demonstrate exam format and help you practice for your final assessment
- Access to the Service Development multiple-choice online exam
- Video resources focusing on the central issues and concepts of the workshop and providing practical examples
- Case studies offering real-life examples to help you study and prepare for important business situations
- Mobile-friendly workshops: access and download all workshop materials, including your eBook, for easy reading on the go!
- Essential international trade skills to help you compete in today’s integrated global marketplace
WHAT OUR CLIENTS SAY
Ready to Build Your International Trade Skills?
Start with Feasibility of International Trade through ActioNINVEST Caribbean Inc. and progress through the FITTskills Program toward internationally recognized trade credentials!